Welcome to firstguards.shop! We are thrilled to bring you the latest in fashion-forward footwear, apparel, bags, and accessories. Our team is dedicated to providing you with a seamless and delightful shopping experience. This Shipping Policy is designed to offer clear, transparent information about our order processing and delivery processes, ensuring you know exactly what to expect when shopping with us.
Order Processing Time
- All orders are processed within 1–3 business days from the date of purchase.
- Our team works diligently to minimize wait times and ensure your order is prepared and shipped as quickly as possible.
- Please note that processing times may vary slightly during peak periods, such as holidays.
Shipping Services and Costs
- We offer free worldwide shipping on all orders, no matter the destination.
- Deliveries are facilitated through our trusted logistics and warehousing partners to ensure reliable service.
- Estimated delivery times are 7–15 business days, though delays may occur during holidays or peak seasons.
Global Warehousing and Distribution Network
- To provide efficient and timely deliveries, we partner with warehouses strategically located across key regions, including the EU, USA, Canada, UK, and Australia.
- Your order will be shipped from the warehouse closest to your delivery address, optimizing speed and efficiency.
- This global network ensures your fashion items reach you as quickly as possible, wherever you are.
Pre-Order and Out-of-Stock Items
- If your order includes pre-order or temporarily out-of-stock items, we will ship available items immediately.
- Pre-order or out-of-stock items will be shipped separately as soon as they become available.
- You may receive your order in multiple packages. We kindly ask for your patience as we work to deliver your complete order promptly.
Order Tracking
- Once your order ships, you will receive a confirmation email containing a tracking ID and a tracking link.
- Tracking information may take 1–3 business days to update and reflect accurate package status.
- We recommend checking the tracking link periodically for the latest updates on your shipment.
Accurate Delivery Address
- Providing an accurate delivery address at checkout is critical to ensure successful delivery.
- Due to our commitment to fast order processing, opportunities to modify addresses after an order is placed are limited.
- Important: If a package is lost due to an incorrect or incomplete address provided by the customer, we are unable to offer refunds or replacements.
Lost or Stolen Packages
- Once tracking information confirms a package as “delivered,” firstguards.shop is not responsible for any subsequent loss or theft.
- If your package shows as delivered but you have not received it, please contact the relevant logistics carrier (e.g., postal service or courier) directly to resolve the issue.
- For additional guidance or support, our customer care team is here to help. Please reach out to us at [email protected], and we will do our best to assist you.
Contact Us
- If you have any questions or need assistance with your order, please don’t hesitate to contact our customer care team at [email protected].
- We are committed to providing exceptional support and ensuring your shopping experience with firstguards.shop is nothing short of excellent.
Thank you for choosing firstguards.shop for your fashion needs. We look forward to delivering your order with care and efficiency!